Information Technology Agency - Enabling our Customers with Information and Communications Superiority

Information Technology Agency

The Army Information Technology Agency (ITA), part of the Joint Information Technology Service Provider Pentagon (JITSPP), has a mission to enable our customers' mission success within the NCR DoD community by delivering IT products and services based on identified requirements. ITA strives to improve the customer experience through effective and efficient delivery of IT services.

ITA is Creating Connections by Putting the Byte in the Fight!


ITA Operations includes functions directly associated with the “care and feeding” of currently deployed systems and services.

  • Logistics Management
  • Systems Configuration
  • Operational Engineering
  • Service Provisioning
  • Systems Deployment (Projects)
  • Project Management
  • Systems Operation
  • Systems Administration
  • System Maintenance and Performance Management
  • Facilities Management
  • Systems Disposition
  • Operational Management
  • High Priority Response Management
  • Capacity/Demand Management Execution


ITA Engineering includes all functions associated with the design and development of new services and systems.

  • Systems and Solutions Engineering
  • Core Engineering
  • Capacity/Demand Management Planning
  • Life Cycle Replacement
  • Applications Development
  • Engineering Consulting

Enterprise Management

ITA Enterprise Management includes all functions required to plan and monitor the overall ITA organization.

  • Enterprise Architecture
  • Enterprise Governance
  • Capital Planning & Investment Control
  • Knowledge Management
  • Program and Project Management (PPM)
  • Process Standardization/ Oversight
  • Continuous Improvement

Customer Care

ITA Customer Care includes all functions that have regular customer contact and support relationships with ITA customers.

  • Account Management
  • Performance Management
  • Service Request Management
  • Service Desk Incident Management
  • Customer Agreements
  • Strategic Communications

Enterprise Information & Mission Assurance

ITA Enterprise Information & Mission Assurance includes all functions required to assure the operational, physical, and information security of ITA.

  • Policy
  • Compliance/Audit
  • Security Architecture
  • Security Engineering
  • Systems Network Security
  • COOP
  • Physical Security
  • Personnel Security

Business Administration

ITA Business Administration includes all functions that ensure the daily functioning of ITA as an organization.

  • Acquisitions
  • Human Resources
  • Billing
  • Audit
  • Cost Accounting
  • Resource Management
  • Budget Execution

Chief Technology Officer

The Office of the Chief Technology Officer is responsible for Technology Standards and Systems Architecture across ITA.

  • Innovation
  • Technical Standards
  • Enterprise Lab
  • Technical Architecture